I need more help
Crisis Support
Please note valleys steps is a service providing information of a general nature. We are not a crisis service ourselves and do not offer individual emotional support. We are aware, however, that from time to time this site may be reached by someone who needs immediate help so we have listed relevant local support services below.
C.A.L.L. Helpline
This service offers emotional support and information/literature on Mental Health and related matters to the people of Wales. Anyone concerned about their own mental health or that of a relative or friend can access the service.
C.A.L.L. Helpline offers a confidential listening and support service.
Phone them on 0800 132 737 or Text the word ‘Help’ to 81066
The Samaritans
The Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide throughout the United Kingdom and Ireland
The Samaritans are open 24 hours a day, 7 days a week, they offer free confidential emotional support to anyone experiencing feelings of distress or despair.
Phone The Samaritans on 116 123 (free)
Here you can browse our recommended online communities and resources that we feel may benefit you. There are sources for support with a variety of options ranging from Autistic Disorders, Counselling, Debt and many more.
Autistic Spectrum Disorders
National Autistic Society:
The National Autistic Society’s Rhondda Cynon Taf (RCT) branch provides support and information for autistic people and their families, as well as those going through the diagnosis process.
RCT Branch https://www.autism.org.uk/what-we-do/branches/nas-rhondda-cynon-taf-branch
Merthyr Branch https://www.autism.org.uk/what-we-do/branches/nas-merthyr-tydfil-branch
Ogmore branch https://www.autism.org.uk/what-we-do/branches/national-autisticsociety-ogmore
Bridgend branch https://www.autism.org.uk/what-we-do/branches/nas-bridgend-and-district-branch
The Autism Directory:
Find autism friendly resources in your local area and beyond. From CAMHS and coffee?shops to SaLT’s and special schools you can find them here.
Tel:01443 844764
Carer Support
Carers Assessment
If you are 16 years old or older and look after an adult on a regular basis, you are entitled to a Carers Assessment. This may change with latest legislation.
Tel: 01443 425003
Web: https://www.rctcbc.gov.uk/EN/Resident/AdultsandOlderPeople/Caringforotherpeople/Carersassessments.aspx
RCT Carers Support project
Tel: 01443 281463
Facebook – Rhondda-Cynon-Taff-Carers-Support-Project
Carers Trust South East Wales
Children and Adolescent Mental Health Services
CAMHS
Provide support for young people with emotional and psychological and psychiatric disorders.
https://ctmuhb.nhs.wales/services/child-and-adolescent-mental-health/
Counselling / Support Services
CRUSE Bereavement Care:
Provides counselling, advice and support to those who have been bereaved.
Tel: 0808 808 1677
Cwm Taff branch : 0300 1111003
Web: https://www.cruse.org.uk/
New Pathways
Rape crisis and sexual abuse support services.
Tel: 01685 379310
Web: http://www.newpathways.org.uk/
The Lucy Faithful Foundation:
Is the only UK-wide child protection charity dedicated solely to preventing child sexual abuse.
Web: https://www.lucyfaithfull.org.uk/
Stop it Now
Our Stop it Now! Helpline is a confidential and Freephone service available to anyone with concerns about child sexual abuse, including:
- adults worried about the behaviour of other adults or children and young people
- those worried about their own sexual thoughts or behaviour towards children, including those with concerns about their online behaviour
- friends and relatives of people arrested for sexual offending, including internet offending
- any other adult with a concern about child sexual abuse – including survivors and professionals
Tel: Freephone 0808 1000 900
Email: help@stopitnow.org.uk
Web: www.stopitnow.org.uk
Eye to Eye
Counselling Service for young people
Tel: 01443 202940
Web: http://www.eyetoeyewales.co.uk/
Chronic Pain
The Education Programme for Patients?(EPP Cymru)
? EPP Cymru courses are about making you an expert in living your life to the full with your condition, not about making you an expert in the specific condition you have.
Domestic Abuse
Women?s Aid (RCT)
Breaking the cycle of violence and abuse.
Tel: 01443 400791
Web: http://www.wa-rct.org.uk/
For all emergencies please call – 999
Dementia
Eyst Multi-lingual Helpline
Housing/Support
Citizens Advice
Citizen’s Advice can provide information about how to go about renting or buying a home or just finding somewhere to live. You can also find advice on handling problems with your landlord and help to avoid losing your home.
Web: https://www.citizensadvice.org.uk/housing/
Platfform
Platfform can help if you are struggling with tenancy issues or need support keeping or finding a home.
Web:https://platfform.org/project/supported-housing/
Web: https://platfform.org/mental-health-and-housing-in-rhondda-cynon-taf/
Shelter Cymru
Shelter Cymru can help you understand your rights and assist with housing problems.
Web: https://sheltercymru.org.uk/get-advice/
Physical wellbeing
Physical wellbeing and diet make a real impact on our emotional wellbeing the following are sources of advice around diet
Slimming World and Weight Watchers are weight management programmes which follow the NICE guidelines. They support individuals to reach a healthier weight in a group environment.
Slimming world: www.slimmingworld.com
Weight Watchers: www.weightwatchers.com
NHS Weight Loss Plan
Free online downloadable guide.
The online guide is delivered through 12 weekly information packs full of diet, healthy eating and physical activity advice, including weekly challenges.
Web: https://www.nhs.uk/better-health/lose-weight/#download
Joint Care Programme
12 week programme for patients with BMI over 30 with hip of knee pain. Includes exercise, nutrition education and practical cooking sessions. Health Professionals can refer onto the Joint Care Programme via JCP referral forms.
Leaflets are available from your local Public Health Wales team.
Please contact us to order on
Merthyr – 07709 719 745
RCT – 07384 537 292
Bridgend – 01656 678 862
More information around physical activity can be found via NHS Live Well Fitness:
WEB: https://ctmuhb.nhs.wales/services/joint-care-programme/
Help Me Quit
(Stop Smoking Wales, Community Pharmacy, GP/Practice Nurse, MAMSS)
Help Me Quit was established in 2017 to make it easier for smokers to access NHS stop smoking support.
Help me Quit offer a range of services such as free group sessions, 121 support, telephone support and pharmacy support. You can call 0800 085 2219 to self refer or with verbal permission you can refer an individual via e-referral. There are 49 pharmacies across Cwm Taf delivering 121 cessation support.
Web: www.helpmequit.wales
Mental Health Support
0300 123 3393
New Horizons
New Horizons is a Mental Health & Emotional Wellbeing Resource Centre, based in Rhondda Cynon Taf.
RCT- 01443 409284
Bridgend- 01656 762800
Merthyr Tydfil- 01685 382188
Web: https://newhorizons-mentalhealth.org.uk/services/
Adferiad: Recovery College
Tel: 01792 816600
Web: https://adferiad.org/
MIND: Information and signposting service.
The Infoline is open 9am to 6pm, Monday to Friday (except for bank holidays).
Tel: 0300 123 3393
Web: https://www.mind.org.uk/
Email: info@mind.org.uk
Victim Support
Need help after crime?
Independent. Free. Confidential.
Victim Support is an independent charity dedicated to supporting victims of crime and traumatic incidents in England and Wales.
Tel: 08081689111
Website: https://www.victimsupport.org.uk/
NEED A GROUP
Dewis Cymru
Dewis Cymru is the place for information about well-being in Wales.
We have information that can help you think about what matters to you, along with information about local organisations and services that can help!