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Crisis Support

Please note valleys steps is a service providing information of a general nature. We are not a crisis service ourselves and do not offer individual emotional support. We are aware, however, that from time to time this site may be reached by someone who needs immediate help so we have listed relevant local support services below.

C.A.L.L. Helpline

This service offers emotional support and information/literature on Mental Health and related matters to the people of Wales. Anyone concerned about their own mental health or that of a relative or friend can access the service.
C.A.L.L. Helpline offers a confidential listening and support service.
Phone them on 0800 132 737 or  Text the word ‘Help’ to 81066

The Samaritans

The Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide throughout the United Kingdom and Ireland
The Samaritans are open 24 hours a day, 7 days a week, they offer free confidential emotional support to anyone experiencing feelings of distress or despair.
Phone The Samaritans on 116 123 (free)


Community Support

Here you can browse our recommended online communities and resources that we feel may benefit you. There are sources for support with a variety of options ranging from Autistic Disorders, Counselling, Debt and many more.


Anxiety UK

For those affected by anxiety, stress and anxiety based depression.

Anxiety UK can provide advice and support via their helpline and can help with accessing therapy at a reduced cost


Helpline: 03444 775 774

Text support: 07537 416 905

Web: https://www.anxietyuk.org.uk/   


Autistic Spectrum Disorders
Aspergers Syndrome Support Group:

A parent/carer support group for children of any age with Asperger Syndrome.? Monthly meeting.
Tel: 01685 886389

The Autism Directory:

Find autism friendly resources in your local area and beyond. From CAMHS and coffee?shops to SaLT’s and special schools you can find them here.

Tel:??01443 844764


Carer Support
Carers Assessment

If you are 16 years old or older and look after an adult on a regular basis, you are entitled to a Carers Assessment.  This may change with latest legislation.

Tel: 01443 425003

 RCT Carers Support project

 Tel: 0808 100 1801
Facebook – Rhondda-Cynon-Taff-Carers-Support-Project

Carers Trust South East Wales

Carers Trust South East Wales is the largest organisation supporting unpaid carers in Wales. Our vision is that unpaid carers can look after their own health and wellbeing as well as the person they support and that they can enjoy and feel fulfilled in the things that matter to them.
Email: rctcarers@ctsew.org.uk
Tel: 01656 336969
Children and Adolescent Mental Health Services

Provide support for young people with emotional and psychological and psychiatric disorders.

Tel: 01443 443014

Counselling / Support Services
CRUSE Bereavement Care:

Provides counselling, advice and support to those who have been bereaved.

Tel: 01685 876020
Web: www.crusebereavementcare.org.uk

New Pathways

 Rape crisis and sexual abuse support services.

Tel:  01685 379310
Web: http://www.newpathways.org.uk/

The Lucy Faithful Foundation:

Is the only UK-wide child protection charity dedicated solely to preventing child sexual abuse.
Web: https://www.lucyfaithfull.org.uk/stop-it-now-helpline-campaign.htm


Stop it Now

Our Stop it Now! Helpline is a confidential and Freephone service available to anyone with concerns about child sexual abuse, including:

  • adults worried about the behaviour of other adults or children and young people
  • those worried about their own sexual thoughts or behaviour towards children, including those with concerns about their online behaviour
  • friends and relatives of people arrested for sexual offending, including internet offending
  • any other adult with a concern about child sexual abuse – including survivors and professionals

Tel: Freephone 0808 1000 900
Email: help@stopitnow.org.uk
Web: www.stopitnow.org.uk

Eye to Eye

Counselling Service for young people

Tel: 01443 202940
Web: http://www.eyetoeyewales.co.uk/

MIND: Counselling Services

Tel:  01685 353 944
Web: https://www.mind.org.uk/about-us/mind-cymru/

Chronic Pain
The Education Programme for Patients?(EPP Cymru)

? EPP Cymru courses are about making you an expert in living your life to the full with your condition, not about making you an expert in the specific condition you have.

Tel: 01685 351 032
Web: http://www.wales.nhs.uk/sites3/home.cfm?orgid=537

Domestic Abuse
Women?s Aid (RCT) 

Breaking the cycle of violence and abuse.

Tel: 01443 400791
Web: http://www.wa-rct.org.uk/
For all emergencies please call – 999

Drink wise age well

Helping people in Cwm Taf make healthier choices about alcohol as they age.

Web: https://drinkwiseagewell.org.uk/about/where-we-work/cwm-taf/
Tel: 0800 161 5780

Alzheimer’s Society
Alzheimer’s Society provides support and advice to those living with Dementia
Dementia Connect Supportline 0333 150 3456
Find support in your local area https://www.alzheimers.org.uk/find-support-near-you 
Eyst Multi-lingual Helpline
Eyst Multi-lingual Helpline
The Eyst Multi-lingual helpline is for anyone over the age of 18 living in Wales, particularly if you identify as Black, Asian or Minority Ethnic, or if you would like to speak to someone in a language other than English or Welsh.
They provide information for a range of issues, referral and signposting for clients to specialist advice, mainstream and community organisations.
They are open 10am to 6pm, Monday to Friday. You can contact them by phone on 0808 801 0720 and SMS text on 07537 432416.
Citizens Advice

Citizen’s Advice can provide information about how to go about renting or buying a home or just finding somewhere to live. You can also find advice on handling problems with your landlord and help to avoid losing your home.

Web: https://www.citizensadvice.org.uk/housing/


Platfform can help if you are struggling with tenancy issues or need support keeping or finding a home.


Web: https://platfform.org/mental-health-and-housing-in-rhondda-cynon-taf/

Shelter Cymru

Shelter Cymru can help you understand your rights and assist with housing problems.

Web: https://sheltercymru.org.uk/get-advice/

Physical wellbeing

Physical wellbeing and diet make a real impact on our emotional wellbeing the following are sources of advice around diet

Slimming World and Weight Watchers are weight management programmes which follow the NICE guidelines. They support individuals to reach a healthier weight in a group environment.

Slimming world: www.slimmingworld.com
Weight Watchers: www.weightwatchers.com


Food Co-ops

These provide fresh low cost fruit, vegetable and salad weekly.

Website: www.foodcoopswales.org.uk


NHS Weight Loss Plan

Free online downloadable guide.

The online guide is delivered through 12 weekly information packs full of diet, healthy eating and physical activity advice, including weekly challenges.

Web:  www.nhs.uk/Livewell/weight-loss-guide/Pages/losing-weight-getting-started.aspx


Joint Care Programme

12 week programme for patients with BMI over 30 with hip of knee pain. Includes exercise, nutrition education and practical cooking sessions. Health Professionals can refer onto the Joint Care Programme via JCP referral forms.

Leaflets are available from your local Public Health Wales team.
Please contact us to order on 01685 321440

More information around physical activity can be found via NHS Live Well Fitness: www.nhs.uk/livewell/fitness/Pages/Fitnesshome.aspx


Help Me Quit

(Stop Smoking Wales, Community Pharmacy, GP/Practice Nurse, MAMSS)

Help Me Quit was established in 2017 to make it easier for smokers to access NHS stop smoking support.

Help me Quit offer a range of services such as free group sessions, 121 support, telephone support and pharmacy support.  You can call 0800 085 2219 to self refer or with verbal permission you can refer an individual via e-referral. There are 49 pharmacies across Cwm Taf delivering 121 cessation support.

Web: www.helpmequit.wales


Mental Health Support


New Horizons

 New Horizons is a Mental Health & Emotional Wellbeing Resource Centre, based in Rhondda Cynon Taf. 

Tel: 01443 681881
Web: https://newhorizons-mentalhealth.org.uk/services/


Hafal: Recovery College

Tel: 01685 884918

Victim Support


Need help after crime?
Independent. Free. Confidential.

 Victim Support is an independent charity dedicated to supporting victims of crime and traumatic incidents in England and Wales.

Tel: 0300 3030161
Website: https://www.victimsupport.org.uk/



Other Sources of local Groups

Dewis Cymru

Dewis Cymru is the place for information about well-being in Wales.
We have information that can help you think about what matters to you, along with information about local organisations and services that can help!